Vendor Payment Overview

Net 30 Terms

• Payment is due 30 days from the received date (if no discrepancies).
  • Discrepancy Examples - missing/incorrect PO# or Bill to, incorrect amount or total, or address on invoice does not match W9.

Reissue Request

• If you are requesting a check to be reissued due to nonreceipt, your request must be made after a minimum of 21 days from the check being sent out before we can request a void and reissue.
  • Reissues reasons:
    • The check was not received
    • Name on the check is incorrect

Invoicing Process

• Step 1: Invoice is received, processed, and submitted for approval
• Step 2: The Invoice is selected for payment
• Step 3: Selected payments are processed and sent out every Wednesday

Repay Contact information

• Email [email protected]
• Phone (801) 762-8772

Payment Methods and Timelines From Payment Being Funded

• ACH payments - 3 business days
• Virtual Card - 3 business days
• Check - Mailed from TX- 1 to 2 weeks to arrive (could be longer depending on weather, etc)

More Ways to get assistance:

We offer live vendor support on Zoom every Thursday from 11:00 AM–12:00 PM 

For additional resources, visit our Vendor Invoice Support page